FAQs

PandaVPN currently supports Windows, macOS, Android, iOS, Linux, Android TV, Apple TV, and the CLI version.

You can use PandaVPN on Windows PCs, Mac, Android phones, Android tablets, Android TV, iPhone, iPad, Linux devices, and Apple TV.

If you need to use PandaVPN on servers, router environments, or other command-line-supported devices, you can also choose the PandaVPN CLI version. We recommend downloading the latest client for your platform from the official website:
https://pandavpnpro.com/download

PandaVPN currently has only one official website:

https://pandavpnpro.com/

Please download or purchase PandaVPN only through the following official channels:

1. Official website:
   https://pandavpnpro.com/
2. Official Google Play page:
   https://play.google.com/store/apps/details?id=com.pandavpn.androidproxy
3. Official Apple App Store page:
   https://apps.apple.com/app/id1450910298

Please do not download or purchase PandaVPN from other websites. Unofficial channels may provide counterfeit software, which may cause service failure, privacy leakage, or funds loss.

If you find a suspected counterfeit website or app, or are not sure whether a channel is official, please contact us through customer support email for confirmation:

[email protected]

Different PandaVPN clients may support slightly different modes. Please refer to what is shown in your client.

1. Smart Mode
   The client automatically selects a suitable connection method. Recommended for most daily use.
2. Global mode
   All traffic goes through the VPN, providing stronger privacy protection, but local websites, apps, or LAN devices may become slower.
   On mobile, this is usually called: Tunnel All for Privacy
   On PC / Mac, this is usually called: Encrypted Proxy: Global (Exclude LAN)
3. Tunnel All Except Region
   Traffic goes through the VPN by default, but traffic for the selected region connects directly. For example, if United States / US is selected, US-related websites and apps connect directly, while other traffic goes through the VPN.
4. Tunnel Target Region Only
   Traffic connects directly by default. Only traffic to the selected region goes through the VPN. Suitable for accessing websites or streaming services in a specific country or region.
5. Tunnel Social Media Only
   Only social media or streaming traffic such as YouTube, Facebook, and X goes through the VPN. Other traffic connects directly.
6. Per-App VPN
   Mobile clients can use Per-App VPN to choose whether specific apps use the VPN.
7. Custom Split Settings
   Advanced users can use Custom Split Settings to customize IP, domain, or rule-based routing, deciding which traffic goes through the VPN, connects directly, or is blocked.
8. Protocol modes
   PandaVPN, OpenVPN, and WireGuard are different connection protocols. If the connection is unstable or slow, try switching protocols.

Recommendation:
If you are not sure which mode to choose, use Smart Mode first. If local websites or apps become slow, use Tunnel All Except Region or another split-tunneling mode.

Network conditions vary by region and carrier, so actual speed may differ.

In general, servers that are geographically closer to you and have lower latency are usually faster and more stable. You can also choose servers based on your access needs. For example, if you want to access websites, apps, or games in a specific country or region, prioritize servers in that region.

We recommend choosing a server with lower latency in the client. If the speed is not ideal, try switching to another nearby server or changing the protocol.

PandaVPN does not limit usage traffic and does not actively limit connection speed. You can use it as needed.

However, please note that PandaVPN does not replace your internet connection and is not a “free data” tool. When using PandaVPN, your device still needs to be connected to Wi-Fi or mobile data first, and it will still consume the corresponding Wi-Fi or mobile data traffic.

In simple terms:

1. PandaVPN itself does not limit traffic.
2. PandaVPN does not make mobile data or Wi-Fi traffic free.
3. If your device is not connected to the internet, PandaVPN cannot connect or be used.
4. Actual speed may be affected by your local network, carrier, region, and selected server.

If you cannot access the internet after connecting, please first check whether your device’s Wi-Fi or mobile data is working normally, then try changing the PandaVPN server or protocol.

If local websites, apps, or LAN devices become slow after connecting to PandaVPN, it is usually because all traffic is being routed through the VPN tunnel.

You can switch protocols or enter PandaVPN Mode in the client and choose a more suitable split-tunneling mode:

1. If you mainly visit local websites or apps, we recommend choosing “Tunnel All Except Region” and adding your local region to the bypass list. This allows local traffic to connect directly while other traffic can still go through the VPN.
2. If you only want to access websites in a specific country or region, we recommend choosing “Tunnel Target Region Only.” This means only traffic to the selected region will go through the VPN, while other traffic remains direct.
3. If you only need to accelerate or access social media, you can choose “Tunnel Social Media Only.”
4. If you need to protect all network traffic, you can choose “Tunnel All for Privacy,” but local websites or apps may become slower.

If you need to access routers, printers, NAS, or other LAN devices, you can also enable LAN exclusion or local network direct connection settings in the client.

Yes. PandaVPN is safe.

PandaVPN supports OpenVPN, WireGuard, and the self-developed PandaVPN Mode. It protects your network connection through encrypted transmission, reducing the risk of data monitoring or leakage.

For privacy protection, PandaVPN uses random digital accounts, does not require excessive personal information during registration, and supports a no-logs policy to minimize user privacy data retention.

PandaVPN also supports payment methods such as Bitcoin and includes an AdBlocker feature to help reduce some ads, pop-ups, and malicious content.

The abbreviations in server names usually indicate the network service provider, region, or supported service.

For example, HKT, HKBN, APNIC, HKCM, PCCW, HiNet, SoftBank, and similar abbreviations usually refer to the network service provider related to the server.

If a server name contains a platform name, such as Netflix, BBC iPlayer, AbemaTV, Viaplay, or VIU, it usually means the server is more suitable for accessing that platform.

If access is abnormal, we recommend switching to another server in the same region and trying again.

Some users refer to VPNs as “accelerators.” If you only open the PandaVPN client but have not connected to a VPN server, your IP address will not change.

Please choose a server in the PandaVPN client and click Connect. After the connection is successful, your network IP address will change to the IP address of the selected server.

If your IP address still does not change after a successful connection, try the following:

1. Disconnect and reconnect PandaVPN.
2. Change to another server.
3. Switch the connection protocol and try again.
4. Close and reopen your browser, then check your IP address again.

If your IP still cannot be changed, please confirm that the client shows “Connected” and update PandaVPN to the latest version before trying again.

The server list is grouped by server tier, country or region, and some usage scenarios, making it easier to choose a suitable server.

Common groups:

1. Free / Premium / Premium+
   These are different server tier tabs. Free servers can be used for free. Premium and Premium+ servers require the corresponding account access or plan status.
2. Smart-Select Server
   Smart server selection. After tapping it, the system will automatically recommend a suitable server based on your current network conditions.
3. Recommend
   Recommended servers. The system recommends available servers based on your network conditions.
4. Country or region groups
   Groups such as America, Asia, Europe, USA, Oceania, and Middle East indicate the server location. You can choose a server based on the region you want to access.
5. BitTorrent
   Servers in this group allow BT downloads.
6. Streaming servers
   There is currently no separate Streaming group. If you want to watch Netflix, Disney+, HBO, or other streaming services, you can search for the platform name in the server list, or choose a server with the corresponding platform tag in its name.

In addition to the groups above, other servers are usually categorized by country, region, or server tier. You can choose a server based on your access needs.

The PandaVPN Android and iOS clients support the AdBlocker feature.

You can enable AdBlocker in the client settings. After enabling it, connect to any server in a supported mode to filter some ads.

AdBlocker is mainly used to filter some website ads, pop-up ads, banner ads, and some in-app ads.

Please note:

Ad filtering results may vary depending on the website, app, region, and ad loading method. It cannot guarantee that all ads will be blocked.

Currently, we accept Credit card, PayPal, Google Play, Payssion, and Line Pay, etc.

PandaVPN offers a 7-day money-back guarantee. If you are not satisfied with the service, please contact customer support within 7 days of purchase to request a refund.

Before requesting a refund, please cancel your PayPal or credit card subscription first to avoid future automatic renewal.

Refund request methods:

1. Contact customer support through “Online Feedback” in the app.
2. Send an email to [email protected] to request a refund.

Refund processing time:

1. UnionPay and PayPal orders are usually refunded to your account within 1–3 days.
2. Credit card refunds may take 5–10 business days to appear on your statement.

Note:

1. The 7-day plan is not eligible for the 7-day money-back guarantee.
2. Orders purchased through the App Store or Google Play are handled by the corresponding platform. Please request a refund through the App Store or Google Play according to their platform rules.

Premium+ is a higher-tier server category provided by PandaVPN, mainly for users with higher requirements for speed, stability, or access to specific regions.

Premium+ servers usually use higher-quality server resources and are suitable for HD video, streaming, gaming, or scenarios that require better connection quality.

Premium+ servers may still be in testing or available for a limited-time trial. The actual availability is subject to what is shown in the client. After the test or free access period ends, you may need to upgrade your plan to continue using Premium+ servers.

If the connection is not ideal, try switching to another Premium+ server or changing the protocol.

If you need to cancel PandaVPN automatic renewal, please follow the steps based on your purchase channel:

1. PayPal subscription
   Log in to your PayPal account, go to “Settings” > “Payments” > “Manage automatic payments,” find PandaVPN, and cancel the subscription.
2. Credit card subscription
   If you subscribed by credit card, you can select a plan again on the PandaVPN renewal page and try to pay. The system will usually prompt you to cancel your current subscription. Follow the prompt to cancel.
   If there is no cancellation prompt, it may mean the subscription has already been canceled. You can also log in to your Stripe account and find the PandaVPN subscription under Billing / Subscription to cancel it.
3. App Store subscription
   If you purchased through the App Store on iPhone or iPad, go to the Apple ID “Subscriptions” page, find PandaVPN, and cancel the subscription.
4. Google Play subscription
   If you purchased through Google Play on an Android device, go to Google Play “Payments & subscriptions,” find PandaVPN, and cancel the subscription.

After cancellation, the system will no longer charge you automatically. Your purchased Premium time will remain available until the current validity period ends.

If you have any questions, please contact us through in-app online feedback or customer support email:

[email protected]

To protect your account security, non-custom accounts are for personal use only. We do not recommend sharing your account with others.

If your account is used by others, it may cause device slots to be occupied, account abnormalities, connection restrictions, or personal information leakage. Any losses or risks caused by account sharing are the responsibility of the account owner.

If you need multiple people or multiple devices to use PandaVPN together, we recommend purchasing additional device slots or contacting customer support for a custom device quantity plan.

If you need the same account to support more simultaneous devices, you can purchase additional device slots in the account center.

Log in to the “My Account” page and click “Add Devices” or “Add 3 Devices.” Each purchase adds 3 additional available device slots.

If you need a custom plan with more device slots, you can contact us through in-app online feedback or by sending an email to customer support:

[email protected]

In your message, please specify the number of devices you want to purchase. Customer support will provide a quote and purchase method.

If your account is linked to an email address, click “Forgot Password” on the login page and reset your password through the linked email.

If your account is not linked to an email address, please send your PandaVPN digital ID, order screenshot, or payment success screenshot to customer support:

[email protected]

Customer support will verify the information and help you reset your password.

If you have paid successfully but Premium has not taken effect, please follow the steps based on your payment method:

1. PayPal payment
   Some PayPal orders may be delayed due to platform review. It may take up to 3 business days. Please check your account status again later.
2. App Store or Google Play subscription
   Log in to your account in the corresponding client, go to “My Account” or “Manage Subscription,” and tap “Restore Subscription” or “Restore Purchase.”
3. Other payment methods
   Please contact us through in-app online feedback or send an email to customer support:
   [email protected]

Please provide your PandaVPN digital ID, order screenshot, or payment success screenshot. Customer support will help check and resolve the issue.

If you forgot your PandaVPN digital ID, you can find it in the following ways:

1. PayPal payment orders
   Open your PayPal order details and check the item description. The PandaVPN digital ID is usually shown after the plan you purchased.
2. Other payment methods
   If you paid through another method, please send your order screenshot or payment success SMS screenshot to customer support:
   [email protected]
   Customer support will help you find the corresponding digital ID based on the order time and payment information.
3. App Store or Google Play orders
   If you purchased a subscription in the App Store or Google Play client, you can first try tapping “Restore Subscription” or “Restore Purchase” in the client.
   If you still cannot find it, please contact customer support and provide a platform order screenshot for further checking.

Yes. You can renew your Premium subscription before it expires.

After renewal, the new plan duration will be automatically added to the remaining time on your current account. Your existing Premium time will not be affected.

For example, if your account has 10 days of Premium remaining and you purchase a 30-day plan, your total account time will become 40 days.

PandaVPN is currently in a promotion period. When an invited friend makes their first payment, both you and your friend can receive free Premium time rewards.

Reward rules:

1. Friend reward
   If your friend registers through your sharing link, or enters your invitation code and completes payment, your friend will receive 30 days of Premium time.
2. Inviter reward
   Your reward depends on the plan your friend purchases for their first payment:
   If your friend purchases a plan shorter than 1 year, you will receive 30 days of Premium time.
   If your friend purchases a plan equal to or longer than 1 year, you will receive 90 days of Premium time.

Note:
If your friend’s first purchase is shorter than 1 month, neither the inviter nor the friend will receive reward time.

Yes. You can still enter an invitation code within 7 days after registration.

Official website: Log in to your account at https://pandavpnpro.com/my-account, then enter the corresponding invitation code in the “Input invitation code” field.

Please note: The invitation code must be entered within 7 days after account registration. After that, you may no longer be able to enter it.

PandaVPN supports account deletion requests and deletion of related data.

Before deleting your account, please make sure you have canceled any current subscription or automatic renewal.

Steps:

1. Open the PandaVPN client.
2. Go to “Menu” > “My Account” > “Settings” > “Delete Account.”
3. Tap “Request Deletion.”

After the request is submitted, the system will automatically process the account deletion. Once deleted, the account can no longer be used to log in or access services, and related data will also be deleted.

If YouTube videos load slowly or buffer, please try the following:

1. Change to a YouTube or streaming-related server and reconnect.
2. Switch to another connection protocol in the client and try again.
3. If you are using Chrome, you can disable QUIC. Steps:
   Enter the following in the Chrome address bar:
   chrome://flags/#enable-quic
   Find “Experimental QUIC protocol,” set it to Disabled, and restart the browser.

Settings may vary slightly depending on the client. If it is still slow, we recommend updating PandaVPN to the latest version and trying another region or a lower-latency server.

If you cannot watch Netflix after connecting to PandaVPN, the current server or proxy mode may not be suitable for streaming. Please try the following:

1. Prefer servers with Netflix in the name, or switch to another streaming server in the same region.
2. Mobile users: Go to protocol or mode settings and avoid selecting Tunnel All for Privacy. You can switch to a split-tunneling mode under PandaVPN Mode and reconnect.
3. PC users: If the current mode is Encrypted Proxy: Global (Exclude LAN), switch to Smart Mode or another split-tunneling mode and reconnect.
4. Reopen the Netflix app or browser and try again.

If it still cannot play, please switch to another Netflix server or change the protocol and reconnect.

Yes. Search for Disney+ in the server list, choose a server with the Disney+ tag, reconnect, and then open Disney+ to watch.

If it still cannot play, try the following:

1. Enable global proxy mode and reconnect.
2. Switch to another server with the Disney+ tag.
3. Close and reopen the Disney+ app or browser.
4. If there is still an error, check the device, account region, and playback environment according to the official Disney+ message.

Note:

Disney+ has strict requirements for device compatibility, region, and network environment. Playback performance may vary by device.